Paul Sage – Marketing
Marketing Observations with some Sage Advice
Category: Customer Service
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An update on my post from five years ago: https://paulsagemarketing.com/2013/12/11/no-more-waiting-at-the-deli-counter/ The kiosk is dead. Long live the kiosk. Self-service IS customer service. Update, March 6, 2019: I think the new technology that Kroger has introduced, including online ordering (click and pick up) and scan-as-you-go, may have eclipsed the need for the old kiosk. But I…
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A clever Canadian company, Bin There Dump That, knows how to differentiate even a most mundane and unglamorous thing. Not only have they chosen a unique, funny and memorable name, they promise a higher level of customer service and a “residential friendly dumpster.”
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IMPORTANT UPDATE – 11 DECEMBER 2018: THE KIOSK HAS BEEN REMOVED! THERE IS NO LONGER THE KIOSK OPTION AND THE CUSTOMER HAS TO WAIT IN LINE AT THE COUNTER! WE HAVE GONE BACKWARD IN TIME! “The mass of men lead lives of quiet desperation.” …